Amazon Connect federated single sign-on using SAML 2.0 is now generally available. This allows contact center agents and managers to access Amazon Connect using their existing corporate credentials. As an administrator, you can enforce password policies, and use your existing SAML 2.0 user directory to control access to Amazon Connect, based on your agents’ location, the device they are using, and their role.
You can enable federated access and controls via any SAML 2.0 compliant identity provider, such as Microsoft Active Directory Federation Services, Okta, Ping Identity, and Shibboleth. Once this is done, agents and managers can sign in to Amazon Connect through your identity provider portal with a single click, and without a separate username and password for Amazon Connect. To learn more, see Configure SAML for Identity Management in Amazon Connect.
You can use federated single sign-on using SAML 2.0 in all AWS regions where Amazon Connect is offered, and there are no additional Amazon Connect charges for using SAML 2.0. To learn more about Amazon Connect, a self-service, cloud contact center, please visit the Amazon Connect website.
