T-Mobile is splashing its signature magenta all over Charleston, South Carolina. The wireless carrier has opened its largest call center in the country and is looking to fill 400 open jobs for the 1,200-person team.
“The secret to T-Mobile’s amazing growth over the past five years is our unwavering commitment to eliminating our customers’ pain points,” said EVP of Customer Care Callie Field. “The key to making that happen is our people, especially our frontline – like the rockstars in North Charleston who provide our direct link to nearly 73 million customers.”
T-Mobile’s frontline is made up of dynamic customer care experts. If you’re imagining a frustrating web of people who route callers to another line or representative, you’re wrong. T-Mobile’s customer care experts are a single point of contact for customers and provide complete end-to-end resolution. In addition, the people in these roles are provided the best training and career development.
“We are redefining an industry and looking for employees ready to create change,” says Roland Finch, Charleston Call Center Director. “Careers with the Un-carrier offer personal and professional transformation in a diverse and inclusive environment.”
Those who are hired will join as an associate expert, and then you’ll receive training and coaching that’ll move you to expert status with a nice raise, of course. If you want to see your career grow, T-Mobile has the pathway, the training, and the resources to help you succeed. Earning potential can soar to six-figures for senior managers of care operations.
T-Mobile employees also revel in perks, and we’re not just talking about phone discounts. Here are some of the big time rewards:
- Medical, Dental and Vision
- Paid Time Off
- Tuition Assistance, including Free Tuition
- Paid Parental Leave and Free Money for Daycare
- Adoption & Surrogacy Assistance
- Matching 401K
- Extensive Career Growth & Development Support
“The culture and environment at T-Mobile is second to none,” says Account Care Expert Amber Grau. “Even though we are in a constantly-changing industry, one thing that never changes is T-Mobile’s care for its employees. “
So what does it take to get hired at T-Mobile? Here’s what they’re looking for:
- Tech savvy, love connecting with customers
- High school degree or GED
- Passion for care, solution driven
- Ability to listen well and problem solve
Whether you’re looking to work in T-Mobile’s shiny new 127,000-square-foot facility in Charleston or at one of their hundreds of locations throughout the country, T-Mobile is looking for top talent. Are you ready to #BeMagenta?
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